IT Support Engineer

• Develop as part of tightly-knit IT team
• Provide IT support remotely and on-site at different companies
• No two days will be same

A UK Tech Support company is looking for an additional IT Support Engineer to join its growing Malta-based team.
  
You will spent the majority of your time working on-site at one of the company's clients and offering them a professional IT support service. Your client may change every few months making this dynamic role where you will have scope to develop and grow.
  
The company is also one of the few that are happy to bring on IT graduates who are looking to get experience in the industry as training will be provided. What will be important is that you have a high level of professionalism and are eager to learn.
  
  
Salary
Circa EUR 25,000 depending on skills and experience
  
Interview Process
Two in total. One interview with local team lead and one interview with member of UK team
  
Eligibility
This role is only EU citizens who are already living in Malta as the company do not issue work permits
  
Primary Duties:
- Providing day to day local and remote desktop support, addressing inbound calls, and answering user questions
- In charge of installing + maintaining + configuring the client's IT equipment
- Answering escalation and tickets promptly
- Problem solving all issues related to hardware / software / networking
- Working closely with the client's internal IT team to resolve complex issues
- Keeping up to date documentation and maintaining the internal knowledge base
- Monitoring network performance and security, addressing vulnerabilities as needed
  
Experience and Qualifications:
- Recognized IT qualification (Bachelor’s Degree / National Diploma in Computing)
- Strong technical knowledge of hardware, software, and networking components
- Proficiency in troubleshooting and problem solving within Windows environments
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Professional industry certifications (Microsoft, Cisco, Juniper) are a plus
  
Technical Knowledge:
- Hardware troubleshooting and repairs
- Operating systems (Windows, Linux, macOS)
- Experience in Active Directory, Windows Server, Group Policies, DNS and DHCP
- Basic network configuration and troubleshooting
- Software installation and maintenance
- Security best practices
- Experience in cloud environments such as Microsoft Azure, Microsoft 365 and SharePoint
- Basic knowledge of Microsoft Hyper-V
- Familiarity with ticketing systems for efficient incident management