Czech-Speaking Customer Support Agent

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  • Location

    Malta

  • Reference

    MKD 11882

  • Salary

    Attractive

    Attractive

  • Type

    Permanent

The Role

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Our Client believes in promoting from within the ranks, which is why they are always
looking for smart, talented people to bolster their company as they grow. As they have once again transferred and promoted internally, a position has become available for a Czech-speaking Customer Support Agent. The ideal candidate is computer literate (Word, Excel), has an excellent level of English along with being native in Czech and is already based in Malta.  Therefore, the service of a customer support agent is required to assist our players through live chat, email and telephone.

If multiple Education and Language Profiles are defined, please note that you must fit at
least one of them, but not necessarily all.

  • Guide customers on steps to be taken. Follow-up actions and propose way to
    progress;
  • Advise and inform customers about products, sell products;
  • Advise internet users on online products or services by telephone (use,
    browsing…);
  • Assist in analysing technical malfunction of use of site or services by internet
    users;
  • Analyse customer’s needs. Determine objectives and framework of intervention.

 

The Candidate

  • Have excellent written and verbal communication skills in English & Czech
  • Be able to work under pressure;
  • Know the basic of arithmetic functions;
  • Know basic computer skills;
  • Be customer oriented with an ability to take action (problem solver and decision
    maker);
  • Have good time management;
  • Be adaptable, flexible;
  • Be a team player with a great personality;
  • Have a strong work ethic;
  • Be based in Malta.

The Company

One of the most successful operating brands within the land-based gaming market. The combination of knowledge and experience gained and the aim to excel in the demanding field of gaming fun has been reflected in our Client’s achievements.

The Benefits

  • Great salary
  • Bonus structure
  • Interesting employee rewards scheme
  • Team events
  • Centrally located offices in Malta

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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