Casino Operations Coordinator

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  • Location

    Malta

  • Reference

    MAM 11798

  • Salary

    Up to €40K

    Up to €40K

  • Type

    Permanent

The Role

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The Casino Operations Coordinator will assist in the day to day management of the RNG casino, slots and live casino products. This will include promotion development, supplier management, new game delivery, configuring bonuses, reporting and VIP support. This is a key role within the business, reporting to the Head of Casino -Interactive, that requires a driven, well organised and motivated individual to deliver support and business growth in a highly structured way.

Principal Accountabilities:

  • Work with the Head of Casino to plan and deliver the game content roadmap. Configure, test and launch new content on a weekly basis, in line with the Interactive strategy;
  • Liaise with 3rd party casino software suppliers to resolve issues and drive development. Share relevant information with the product and marketing teams within the company.
  • Assist the Head of Casino in building a promotional schedule which supports the business strategy- including the growth of our mobile and app-based products, tight integration with the land-based business and development of our premium player programme;
  • Be an IGS (back office) superuser in all key product and marketing areas – bonus & game configuration, game limits and exposure, loyalty, player messaging and log in/out messages;
  • Tracking and regular analysis/ reporting of casino game performance vs targets on mobile, web and Aps;
  • Work with the VIP team to manage key customer accounts. Contribute to VIP marketing strategy and liaise with customer services to resolve any issues;
  • Be part of the project teams which will integrate the interactive business with the land-based casino estate – contribute to delivering the convergence strategy.
  • Complete regular key competitor analysis to track the strategic approach being taken by other gaming brands.
  • Agree the mobile and tablet development roadmap with the Head of Casino – brief the mgmt. team and deliver via suppliers and bus dev.;
  • Coordinate developments to the live casinos’ studio, our principle product focus;
  • Ensure that all bonuses and promotions (including T&Cs) are set up correctly meeting the business requirements;
  • Provide the business with updates and presentations on the performance of the interactive gaming products, as required;
  • Deal with customer service escalations and issues.

The Candidate

  • Experience in a similar role in the e-gaming industry is essential;
  • Knowledge of the UK online gaming market is required;
  • Driven and enthusiastic individual;
  • Organised self-starter;
  • Ability to manage multiple projects essential;
  • Ability to build relationships quickly with both internal stakeholders and external suppliers;
  • Microsoft Excel and PowerPoint skills required;
  • Ability to work during evenings and weekends. Some travel will be required, although this will be limited.

The Company

A well-known global Casino operator. They have a friendly team and an office full of fun loving professionals.

The Benefits

  • Competitive salary plus bonus
  • Excellent company benefits
  • Office events
  • Fun

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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