Client Service Manager

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  • Location


  • Reference

    MKD 476783

  • Salary



  • Type


The Role

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As Client Service Manager you will be responsible for managing the frontline customer service team, in order to deliver high-quality customer experience through any appropriate media. This role plays a crucial part in the success of the business by ensuring effective service delivery and therefore retention of our clients.

About role

  • Managing the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company Customer Care policy and procedure preferably in an online, multi-channel environment;
  • Ensuring that all administration and IT systems are fully utilised and managed effectively to achieve the objectives set by the company;
  • Understanding and knowledge of company policies and procedures and functional automation applications;
  • Training staff to deliver a high standard of customer service;
  • Handling customer complaints or any major incidents, such as a security issue;
  • Keeping accurate records of discussions or correspondence with customers;
  • Proven ability to operate independently as well as collaboratively;
  • Communicating with various internal departments.

The Candidate

  • Previous experience in a supervisory role is essential.
  • Desirable: Proficient German speaker
  • Knowledge of customer service principles and practice;
  • Knowledge of relevant computer applications and high proficiency with the Internet;
  • High level of integrity, trust, and respect. High energy and drive;
  • Approachable, adaptable and flexible;
  • An effective communicator. Problem solver;
  • Passionate and self-motivated, with positive “can do” approach;
  • Ability to motivate, inspire, mentor and coach others while maintaining a high-performing team within a positive, supportive work environment.
  • Strong customer service ethic.

The Company

A fantastic digital marketing agency with offices in several locations, including a stunning office in the heart of Malta. They are steadily expanding and are looking for passionate talent to enhance their strong team.

The Benefits

  • Competitive salary
  • Great company benefits
  • Relaxed, friendly atmosphere
  • Dynamic & fun team

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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