Compliance Support Officer

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  • Location


  • Reference

    LJJP 12159

  • Salary



  • Type


The Role

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We are looking for a Compliance Support Officer to assist the Compliance Function within our Client’s organisation. To succeed in this role, you should be a reliable professional who is customer orientated.

This role is ideal for a Customer Support orientated individual that wishes to expand into the field of compliance. Your goal will be to assist in ensuring we operate in a legal and ethical manner while meeting our business objectives.


  • Taking ownership and initiative to complete the necessary investigation and customer follow-ups;
  • Handling of formal complaints;
  • Actively communicating with relevant departments to provide a timely escalation process and follow up with pending issues to resolve appropriately;
  • Assisting with Client onboarding;
  • Reporting suspicious activity to the MLRO complaints.

The Candidate

  • Be concise and clear in written and spoken communication;
  • Apply basic and numerical reasoning when handling internal and external customer enquiries;
  • Own issues to completion and a willingness to help others;
  • Flexibility to work on shift duties (including weekends and public holidays);
  • Excellent customer-serving manner, communication, and problem-solving skills;
  • Experience in Payments will be considered an asset;
  • Good command of English & German, both written and spoken will be considered an asset;
  • Infrequent travel to locations in the UK and overseas may be required.

The Company

A financial service provider offering the best practice services in payment methods for the online and the offline business.

The Benefits

  • Attractive remuneration package
  • Potential growth

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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