Customer Care Executive – Barcelona

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  • Location

    Barcelona

  • Reference

    LJJP 12059

  • Salary

    €25,000-€30,000

    €25K-€30K

  • Type

    Permanent

The Role

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An exciting new gaming company, with offices in Barcelona, would like to engage the services of a Customer Care Executive. The ideal candidate will provide excellent support for players, taking action on daily issues in systems, sites, hardware, procedures, campaigns, and products – and escalating appropriately. A previous experience gained within the online gaming industry as well as fluency in Spanish and/or Portuguese are essential.

The right candidate will interact with, provide feedback to, and nurture a high-quality relationship with not only the end customer but also his/her colleagues by embracing and supporting the company’s culture and team spirit. You will engage in close and pro-active collaboration with the other operational teams, such as Fraud & Risk, Responsible Gaming, PSP, Marketing, and CRM in order to remain aware of product offering.

Other Key Responsibilities include:

  • You will be actively involved in providing input for and implementing improvements to the Customer Care operations, policies and procedures;
  • Responsibility for assisting your direct manager with various tasks and projects for customer support and responsible gaming, including processing customer pay-outs, verification, and any issues;
  • Ownership of consistently meeting your quality and quantity KPIs;
  • You will acquire a thorough understanding of campaigns, promotions, and product offering, including specific functions for Casino, Live Casino and Sportsbook;
  • You will have opportunities to learn and grow within a rapidly developing company;
  • A dynamic organisation reflected in the balance of hands-on operations and strategic development to support fast growth and high-quality standards.

The Candidate

  • You are passionate about providing customer care and bring a can-do attitude;
  • You display a high degree of empathy and a caring approach to deliver a top-notch customer support service;
  • You are reliable and have excellent detail-orientation;
  • You have a keen interest in e-gaming and a willingness to learn and improve;
  • You are highly motivated and have a flexible attitude towards rotating, shift-based working hours;
  • Knowledge of the online gaming market, products and customers is a plus;
  • Fluent verbal, written, and interpersonal communication skills in English
  • Fluent in Spanish and/or Brazilian Portuguese;
  • Excellent team player with the ability to meet challenging targets;
  • A minimum of 1 year experience in Customer Care operations within the online gaming industry;
  • Relevant academic degree or qualification.

The Company

An exciting new gaming company, Sports betting and Casino games, with offices in Barcelona.

The Benefits

  • Attractive salary
  • Positive working environment
  • A vibrant start-up work environment in sunny Barcelona

The Location

Barcelona is the centre of Catalonia and a municipality in Spain. Its currency is the Euro and national language is Spanish. It is a holiday destination of choice with millions of people visiting each year. With world-class facilities and laid back Mediterranean lifestyle why not explore Barcelona?

Barcelona
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