A well-established online casino company based in Malta is seeking to recruit an energetic Finnish-speaking Customer Engagement Specialist to join their team. In this challenging role, you will be assisting customers with account related questions, product information and if needed first level troubleshooting. This position is responsible for creating, maintaining and improving customer relationships by initiating the first step. You will be driving sales through product knowledge and help navigate customers through our website. You will be solely responsible for proactively reaching out to our customers on chat and at times this position may be assisting multiple customers at once.
The Customer Engagement Specialist should have a solid understanding of how each social media channel works. You will represent the Brand and provide support to current and prospective customers in a timely manner. You will be responsible to acknowledge and answer customer questions on forums and solve any potential problems when they arise.
The purpose of this role is to offer superior customer support to our Client’s customers, to stay ahead of the competition and increase conversion rates and revenue.
The team runs on a Monday-Friday basis, working a 9-hour shift between the hours of 13.00-01.00am. Your shift times can be flexible in between these hours. Please note, your shift schedule could change, and you may be required to work weekends if needed.
Skills & Competencies:
A well-established online casino company based in Malta. Their team consists of creative and artistically minded people. If you want to love going to work, then this is the place for you!
Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.
Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.
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