Customer Service Agent (Japanese-speaking)

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  • Location


  • Reference

    MLP 12096

  • Salary



  • Type


The Role

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Our Client is looking for a proactive and energetic Japanese-speaking Customer Service Agent to help them expand into the Japanese marketplace. They are looking for someone who has a passion for iGaming to help ensure players have an unforgettable online casino experience. You will be the first point of contact with our players through live chat, email and phone calls.

You will be mainly responsible for:

  • Greet and communicate with customers in a warm and empathetic fashion;
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site;
  • Identify and support players in difficulties they might encounter;
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations;
  • Provide explanations to customers about products/site/policies;
  • Keep up to date with new information/policies;
  • Build a trusting relationship through accurate answers and a positive vibe;
  • Understand, guide and support players in Responsible Gambling ;
  • Collaborate with our Fraud and Payments team in customer queries;
  • Understand AML and report any suspicious activity;
  • Update customer account/details with necessary information when needed.

The Candidate

  • A native or fluent Japanese speaker who can also speak/write English fluently;
  • You have a positive and can-do attitude with a flexible approach;
  • You enjoy learning and sharing your knowledge with others;
  • You have a genuine interest in iGaming and eager to learn more;
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service;
  • An excellent listener;
  • A team player that can work independently.

The Company

A spectacular casino company with a global network and offices. They have an enormous presence in their markets and are a well-known name. The unique product offering and experience offered to their customers is what enables their brand to shine.

The Benefits

  • Attractive salary
  • Private Health insurance
  • Relocation Package
  • Learning and development opportunities
  • Education allowance
  • Fitness allowances
  • Breakfast Wednesdays
  • Team events

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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