Danish Customer Support Agent

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  • Location

    Malta

  • Reference

    MAM 12268

  • Salary

    Attractive

    Attractive

  • Type

    Permanent

The Role

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Are you a native Danish speaker? Are you passionate about communication? Do you have an investigative and creative approach to your work?

As a Customer Support Agent, with a genuine passion for games, you will be communicating with players to guide them by using chat & email to provide assistance and advice in an easy-going style.

You will be part of the CS Team who is our Client’s communication hub; listening to players and acting as their voice to the business. Your team consists of experienced, like-minded team-members with the right approach, willingness to learn and develop.

What you will do:

You will be responsible for navigating our players by providing industry-leading support. This is a little taste of what that means:

  • Providing assistance and advice to players through live chat and email (no phone support);
  • Liaise with other cross-functional teams such as – Responsible Gaming, AML, Payments, Loyalty;
  • Contribute fresh new ideas, giving constructive feedback to keep improving how we work and exercising your creativity;

The Candidate

In a nutshell, you are imaginative, a bit quirky, have great people skills and ooze positive energy. As a CS Agent, this also means you are:

  • Native in Danish language skills;
  • Curious about gaming;
  • Quick on the keys with an optimistic-mindset.

The Company

A recognised and award-winning online casino based in central Malta, with autonomous teams around the globe working closely together towards a clear vision.

The Benefits

  • Attractive salary
  • Career progression opportunities
  • Challenging & dynamic environment

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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