Danish, Finnish, Swedish VIP Account Managers

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  • Location


  • Reference

    MTS 11653

  • Salary

    Very Competitive

    Very Competitive

  • Type


The Role

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Are you wearing a smile as you walk into the office? Come and join a company where everyone does! We are looking for Danish, Finnish and Swedish VIP Account Managers who love creating that feel good factor. You will be fully accountable for the top value customer segments of a leading online iGaming company, establishing excellent relationships with them, focusing on increasing customer loyalty through exclusive events and bespoke offers. You will fine tune your analytical skills and deep understanding the way your customers behave, to ensure you can spot their needs in a fast and effective way.

We are looking for people who embrace the Scandinavian way, understand how this target sector live and think and are able to fully comprehend what makes your customers tick! You should be fluent (native) in at least one of the languages above and have experience in a similar position.

VIP Account Managers Strengths:

  • Build strong relationships with your customers and provide superb service and gaming experiences tailored to their taste;
  • Analyse customer behaviour and ensure that rewards & incentives match their requirements;
  • Travel to meet customers and host money-can’t-buy experiences;
  • Handle customers’ day to day queries and complaints, including out of hours when necessary, to provide the VIP with personal and a best in class service;
  • Monitor campaigns, manage targets and a budget;
  • Effectively identify and manage any risks within areas of responsibility;
  • Reactivate dormant accounts;
  • Help in the elaboration of the marketing plan for your customer segment and ensure the smooth delivery against it;
  • Ensure that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business;
  • Develop, build and/or execute strategies to acquire new valuable customers / Potential VIPs;
  • Cross-selling new products and channels. This would be done through face-to-face contact via hospitality and inbound and outbound communications.

The Candidate

  • Danish, Swedish or Finnish fluent/native speaker;
  • Have a passion for the online gaming industry, either as a customer or through work experience in the industry;
  • Self-starter with a positive, can-do attitude and good problem-solving skills;
  • A people person who is great on the phone;
  • Experience of handling & hosting VIP customers is considered an advantage.


The Company

A well-established online casino company based in Malta. Their team consists of creative and artistically minded people. If you want to love going to work, then this is the place for you!

The Benefits

  • Competitive salary.
  • Health insurance.
  • Healthy incentives.
  • Volunteering opportunities.
  • Fun packed office.

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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