German Client Support Officer

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  • Location

    Malta

  • Reference

    MKD 12080

  • Salary

    €22,000-€24,000

    €22K-€24K

  • Type

    Permanent

The Role

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We are looking for a friendly, analytical and dedicated Client Support Officer (1st Line) to join our Client’s ever-growing team of professionals.

Your responsibilities will include:

  • Providing high-quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible;
  • Taking ownership and initiative to complete the necessary investigation and customer follow up or direct the customer to the appropriate department for resolution;
  • Actively communicating with relevant departments to provide a timely escalation process and follow up with pending issues to resolve appropriately.

The Candidate

Who are you?

  • You a fluent in both German & English
  • Excellent written & spoken communication skills
  • You are concise and clear when you communicate
  • You apply basic numerical reasoning when handling customer enquiries
  • You are both solution and customer oriented
  • You are flexible
  • You are willing to work office hours wit the possibility of your schedule changing in the future (might imply working evenings, weekends and public holidays)
  • Experience in payments would be considered an asset

The Company

A financial service provider offering the best practice services in payment methods for the online and the offline business.

The Benefits

  • Attractive remuneration package
  • Potential personal growth
  • The joy of not needing to work shifts
  • Nice office centrally located
  • Growing company

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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