German Customer Support Advisor

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  • Location


  • Reference

    MKD 11754

  • Salary

    From €21,000

    From €21,000

  • Type


The Role

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A renowned service providing company to the iGaming sector would like to engage the services of a German Customer Support Advisor to join their flock in Malta. The ideal candidate will be able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry. You should also have outstanding communication skills (written and oral) and a passion for Gaming. If you have experience in customer service and are fluent in German, apply today.

The main responsibilities include but are not limited to:

  • Helping customers via email, live chat and on the phone;
  • Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality;
  • Analysing previous communication to optimise quality and productivity;
  • Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners;
  • Staying well informed on ongoing issues as well as changes in order to meet challenges ahead.

For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services.

The Candidate

  • Minimum of six months experience in Customer Service;
  • Native in German;
  • Fluent in English or another language would be advantageous.

The Company

A renowned service providing company to the iGaming sector. A great portfolio of big name clients. They are based in central Malta and offer a fun and engaging workplace.

The Benefits

  • Competitive package.
  • Free breakfast and lunches.
  • Company events.
  • Company maid service for your home.

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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