German Customer Support Specialist

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  • Location

    Malta

  • Reference

    MKD 12284

  • Salary

    €22,000-€26,000

    €22K-€26K

  • Type

    Permanent

The Role

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We are looking for a motivated German-speaking Customer Support Specialist with excellent soft skills and a positive attitude to ensure player satisfaction. Our Client is a growing company with offices in Malta and Cape Town and a young and dynamic team supporting a wide variety of brands.

Responsibilities include:

  • Handling customer chats and emails in a timely and customer-centric fashion;
  • Aligning with our licensees and providing reports and feedback;
  • Contributing to brand identity and brand language;
  • Showing empathy and appreciation to our customers;
  • Dealing with complaints and dissatisfied customers;
  • Creating strategies to increase customer satisfaction and retention;
  • Working independently and proactively as connecting link between customers and licensee.

The Candidate

  • Fluent in German and English;
  • Excellent soft-skills to be able to deal with challenges professionally ;
  • Experience in iGaming;
  • A positive attitude;
  • Strategic thinking;
  • Willingness to learn and fulfill tasks independently;
  • Strong sense of responsibility.

The Company

A leading company sitting within the iGaming sector. They offer services which include affiliate marketing, web development, customer service report and payments. They have an impressive portfolio of brands and have a talented, young and dynamic team. Their offices are stylish and based in the heart of Malta.

The Benefits

  • Competitive salary
  • Excellent benefits
  • Further training encouraged
  • Opportunity to be part of a growing company

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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