German-Speaking Customer Service Agent

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  • Location

    Malta

  • Reference

    MLP 11935

  • Salary

    €25,000

    €25K

  • Type

    Permanent

The Role

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We are currently seeking career-minded focused individuals that are looking to excel within a dynamic, well known and rapidly growing company within the iGaming sector.

Our client is expanding their German market and is looking to invest in the right individuals to train and develop in all aspects of iGaming as German-speaking Customer Service Agents.

You will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience. You will be mainly responsible for:

  • Greet and communicate with customers in a warm and empathetic fashion;
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site;
  • Identify and support players in difficulties they might encounter;
  • Enable players with quality solutions in a timely, personal and professional manner;
  • Provide explanations to customers about products/site/policies;
  • Keep up to date with new information/policies;
  • Build a trusting relationship through accurate answers and a positive vibe;
  • Understand, guide and support players in Responsible Gambling;
  • Collaborate with the Fraud and payments team in customer queries;
  • Understand AML and report any suspicious activity;
  • Update customer account/details with necessary information when needed.

The Candidate

  • A native or fluent German speaker who can also speak/write English fluently;
  • You have a positive and a can-do attitude with a flexible approach;
  • You enjoy learning and sharing your knowledge with others;
  • You have a genuine interest in iGaming and eager to learn more;
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service;
  • An excellent listener;
  • A team player that can work independently.

The Company

A spectacular casino company with a global network and offices. They have an enormous presence in their markets and are a well-known name. The unique product offering and experience offered to their customers is what enables their brand to shine.

The Benefits

  • Vibrant, sunny offices and smashing team
  • Competitive salary
  • Annual fitness allowances
  • Daily fresh fruit
  • Breakfast Wednesdays
  • Private Health insurance
  • Quarterly company and team events
  • VIP tickets to many events and festivals showcasing world class DJ’s
  • Local Football tickets
  • Transport for shift workers
  • Annual company trip abroad
  • Learning and development opportunities
  • Education allowance
  • Corporate VIP discount scheme

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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