IT Officer

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  • Location


  • Reference

    MAG 477825

  • Salary



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The Role

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The IT Officer will be the first point of contact for the users within the organisation’s services in the Malta office. The role covers; desktop, telephony, networking and business applications, as well as remote support to other offices.

Key duties and responsibilities

  • Serve as the single point of contact for end User ICT requests and support issues;
  • Reply to IT requests from all emails, portal, and telephone within the agreed  targets;
  • Perform troubleshooting and initial diagnostics of IT requests;
  • Conduct local installation of PCs, Phones, and other end-users devices;
  • A basic understanding of networks and basic troubleshooting;
  • When required, assign tickets to the relevant team member or external IT suppliers and work with the resolver until completion;
  • Communicate effectively to users in a timely and polite manner and keep the end-user  informed of the progress of IT requests at all times;
  • Follow standard operating procedures for incident management;
  • Manage, create, modify, and delete users accounts and perform clean up projects of user-profiles, files, email accounts;
  • Support application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools;
  • Highlight and report all major IT issues and risks to Service Manager in a timely manner;
  • Other duties in support of the Service Desk, as assigned by the Service Desk Manager.

The Candidate

  • 2-3 years experience in computer-related support or and IT operational environment;
  • A recognised third level qualification in a computer-related discipline;
  • One or more recognised industry certification in PC, Network and Server support;
  • Good written and communication skills in English;
  • Experience with Deployment tools;
  • Experience with documentation and improving SOPs and other process documents;
  • Good customer focus and excellent time-keeping is a key requirement of the role;
  • Good interpersonal skills, with a focus on listening and questioning skills;
  • Good problem-solving abilities and ability to work under own initiative;
  • Maintain adequate knowledge of operating systems and application software in use;
  • Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management;
  • Experience with configuring and supporting any version of Windows Desktop;
  • Experience in virtual desktop environment desirable;
  • Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.

The Company

A unique, global institution focusing on delivering high quality services to clients in over 24 countries.

The Benefits

  • Competitive salary
  • Internal training and evaluation program
  • A loyal and dedicated team
  • Opportunities for personal growth

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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