IT Support Specialist

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  • Location


  • Reference

    MAC 11782

  • Salary

    Up to €25K

    Up to €25k

  • Type


The Role

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Due to continued growth, there is now a requirement for an IT Support Specialist to best serve the needs of the Malta office, working alongside the IT department based in UK and US. The individual in this position will be responsible for the timely resolution and/or escalation of trouble tickets received by the Help Desk and the acquisition, deployment and training on mobile devices.  Problem determination/resolution may involve the use of remote diagnostic tools as well as hands-on help at the desktop level. The incumbent will escalate advanced issues to IT staff in a timely and accurate fashion.

Key job responsibilities include:

  • Provide 2nd line IT support to all staff via telephone, email or face to face;
  • Perform installations, repairs, and preventative maintenance on user’s various IT equipment;
  • Troubleshoot and resolve end user hardware/software issues, printers/scanners/copiers, telephone/mobile devices, and any other peripherals, both locally and remotely, within a specified timeframe or escalate for further investigation;
  • Maintain a record of reported hardware/software issues and remedial action taken, and installation activities;
  • Prepare IT application/device/procedural instructions to be distributed to ACA employees;
  • Provide just-in-time IT systems training for local and remote employees;
  • Perform system upgrades as necessary for hardware/software related components;
  • Perform light administrative duties on network servers;
  • Monitor backup procedures and perform occasional recoveries to ensure backup integrity;
  • Refer major hardware/software problems or defective products to existing vendors for service;
  • Continually focus on learning new technologies to support a rapidly changing and expanding environment;
  • Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives.

The Candidate

The ideal candidate will have a bachelor’s degree in CS / MIS or relevant, with 2 plus years’ experience preferred. You will also have the right technical certifications such as MCSE, A+, MCP, Net+, etc. Proficient with Microsoft Office applications, Adobe Acrobat, the internet and all supported wireless devices and peripherals is a must.

Other knowledge requirements include the following:

  • Experience performing system administration of Windows servers, network devices and enterprise software;
  • Experience in writing user training manuals and procedures and training staff on the use of software applications;
  • Substantial experience installing, troubleshooting, configuring, updating and maintaining Windows environments;
  • Experience in Tier 1 and 2 technical support;
  • Knowledge of ERP systems, Data Loss Prevention methodologies and tools and Cloud applications preferred;
  • Familiarity with VDI preferred;
  • Available for work and/or travel outside normal business hours (e.g. nights and occasional weekends) on an ‘as and when reasonably required basis’
  • Demonstrated professional integrity;
  • Dependable, flexible, and adaptable to new initiatives and changing client needs;
    Ability to work independently with minimal supervision in a fast-paced, small-team environment, multi-tasking and effectively;
  • Ability to establish and maintain effective working relationships with colleagues and clients;
  • Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks;
  • Dedicated to upholding the company’s high-quality standards and customer service focus;
  • Strong organizational and problem-solving skills with attention to detail;
  • Strong oral and written communication skills;

The Company

A regulatory consulting firm in the financial services sector working with a broad range of clients that include hedge funds, fund of funds, long-only managers, private equity, venture capital, institutional brokerage, capital introduction and investment advisers.

The Benefits

  • Excellent salary + bonus
  • An award-winning, global team
  • Encourage creative and entrepreneurial thinking and offer multiple career paths

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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