Japanese Customer Service Agent

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  • Location

    Malta

  • Reference

    MKD 11712

  • Salary

    Around €21,000

    €21K

  • Type

    Permanent

The Role

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Would you like to put your Japanese language skills to the test and leap into the arms of a leading digital marketing agency in Malta? Our quest is to find an empathic and friendly Japanese Customer Service Agent to join their growing team. It will be your role to provide superb service to customers across a range of communication channels in the Japanese market. You will interact directly with customers, answering questions, solving issues and maintaining the Company’s reputation for impeccable service.

You should have excellent Japanese written and verbal communication skills and have had at least one years experience in a Customer Service role.

Main Duties and Responsibilities:

  • Maintain a positive, empathetic and professional attitude towards customers at all times;
  • Respond promptly to customer inquiries;
  • Be confident in communicating with customers through the various channels;
  • Acknowledging and resolving customer complaints promptly;
  • Learn about the Company’s products in order that you can answer questions;
  • Keep records of customer interactions, transactions, comments and complaints;
  • Provide feedback on the efficiency of the customer service process;
  • Ensure total customer satisfaction and provide professional customer support.

The Candidate

  • Fluent (native) Japanese;
  • At least 1-year experience in a customer service related role;
  • Ability to multi-task;
  • Positive and service-oriented attitude;
  • Basic computer skills and excellent phone disposition;
  • Willingness to work independently or as part of a team.

The Company

Fantastic digital marketing agency with offices in several locations, including a stunning office in the heart of Malta. They are steadily expanding and are looking for passionate talent to enhance their strong team.

The Benefits

  • Competitive salary.
  • Great company benefits.
  • Relaxed, friendly atmosphere.
  • Dynamic & fun team.

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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