Junior VIP Manager

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  • Location


  • Reference

    MHR 487154

  • Salary



  • Type


The Role

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We are seeking to recruit an experienced and self-motivated Junior VIP Manager to join an international online casino based in Malta. The role involves:

  • Building strong and durable relationships with VIP segment customers by emails and calls and providing them with outstanding service;
  • Assisting the Head of CRM in strategically managing the VIP life cycle to maximise lifetime value and in developing a VIP plan;
  • Developing and executing VIP campaigns at high standards and ensure optimised segmentation;
  • Monitoring individual customer day-to-day performance and taking action to ensure a constant activity on site;
  • Handling customers’ day to day complaints and queries (including out of hours when necessary) in order to provide a tailored VIP service;
  • Providing weekly report on VIPs activities and behaviour in order to identify opportunities;
  • Working closely with the support team, share and align on VIP’s procedures.

The Candidate

  • Strong passion for online casino;
  • Experience of customer management such as customer service and/or outbound;
  • Excellent English both written and spoken;
  • Very strong work ethics and customer-orientated mind-set;
  • Self-motivated with problem-solving skills and ability to take ownership and decisions;
  • Desire to professionally grow in a small yet fast-growing team.

The Company

An international online casino with offices all around the world. Founded in 2017, it is rapidly expanding and entering the next big growth phase.

The Benefits

  • Attractive salary
  • Professional growth opportunities
  • Great working environment

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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