Loan Administration Specialist (Danish Speaking)

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  • Location


  • Reference

    MKD 11923

  • Salary



  • Type


The Role

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Our Client, a private credit institution with offices in central Malta, is seeking to recruit a full-time Loan Administration Specialist who will be responsible for handling all customer enquiries in a client-driven environment. You will be compliant with the Company’s policies, procedures and related laws and regulations with regards to payments, customer billing problems, outstanding amounts and different debt repayment options.

Your responsibilities will include:

  • Deliver a consistent and professional level of service at all times;
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls;
  • Provide customers with accurate information regarding the company’s products, services, payments;
  • Build a rapport with the customers whilst addressing any issues related to customers’ loans;
  • Handle emails and correspondence; providing customer service;
  • Comply with laws, regulations, company policies and procedures as required;
  • Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply;
  • Obtain and evaluate customer’s financial information;
  • Follow up on payment commitment accounts;
  • Keeping records as required in the bank’s database;
  • Support additional consumer service requests;
  • Promote a positive work environment;
  • Performs other duties as assigned.

The Candidate

  • Minimum Secondary education;
  • Previous experience in similar role is preferred, but not a must;
  • Experience with customer database is a plus;
  • Candidate should be energetic, empathetic, and must have a positive attitude;
  • Team player with the customer-oriented mindset;
  • Good communicator both verbally and written;
  • Able to read, write and speak fluent Danish;
  • Able to demonstrate basic computer skills including use of Microsoft Office for
  • Windows (Outlook, Word, and Excel);
  • Able to follow oral and written instruction and to identify exceptions;
  • Attention to detail, initiative and high standard of work;
  • Willingness to learn and grow.

The Company

A private credit institution with offices in Malta and in many different countries with an established reputation. They believe in celebrated success and have as such attracted an inclusive, multi-cultural team.

The Benefits

  • Great pay plus benefits package
  • Good coffee (and Friday beers)
  • Growth and development
  • Multicultural and diverse company

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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