Operations Platform Administrator, Zendesk

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  • Location


  • Reference

    MKD 491297

  • Salary



  • Type


The Role

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This role of the Operations Platform Administrator will serve as the Zendesk subject matter expert for the Operations organisation and all Zendesk users throughout our Client’s organisation. You will be responsible for supporting the day-to-day operations as well as the strategic direction of the Zendesk instance. You will need to juggle a diverse workload that includes troubleshooting the Zendesk application, optimising how it is used and identifying which product enhancements need to be implemented.

The role demands great technical depth, innate curiosity, a data-driven mindset, a stubborn refusal to settle, strong communication skills, and a mentality of starting with the user and working backward. The ideal candidate is motivated by building the future, can dig deep into the data to solve operational issues, is always driving small improvements in processes, hustles, and loves making something from nothing.

Your main responsibilities will include:

  • Administer the use of Zendesk to optimise the effectiveness of Operations teams;
  • Identify operational weaknesses and help improve or innovate new processes;
  • Manage a queue of enhancements to the Zendesk infrastructure, occasionally reprioritising against evolving business priorities;
  • Troubleshoot and resolve any software performance issues;
  • Maintain an expert-level understanding of all Zendesk enhancements and releases;
  • Collaborate with other teams to ensure efficiency and cross-functional alignment as we build and scale;
  • Support a culture of continuous improvement to consistently raise the bar of execution;
  • Liaise with Zendesk helpdesk to resolve technical issues.

The Candidate

  • 2+ years of system or application administration and 1+ years of Zendesk administration experience;
  • Working knowledge of Developer tools including Zendesk SDK and APIs;
  • Proven ability to understand business processes and translate business requirements into application functionality;
  • Excellent written and verbal communication;
  • Proven ability to solve practical business problems;
  • Proven project management, multitasking & prioritisation skills
    Ability to balance attention to detail with expeditious execution in a fast-paced environment;
  • Highest standards of accuracy and precision;
  • Organisation to the extreme.

The Company

A leading company sitting within the iGaming sector. They offer services which include affiliate marketing, web development, customer service report and payments. They have an impressive portfolio of brands and have a talented, young and dynamic team. Their offices are stylish and based in the heart of Malta.

The Benefits

  • Competitive salary
  • Opportunities to further your career
  • Well-established iGaming company
  • Centrally-located offices in Malta

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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