Payments and Risk Analyst

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  • Location

    Malta

  • Reference

    MLP 11887

  • Salary

    Very Competitive

    Very Competitive

  • Type

    Permanent

The Role

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The Risk & Payments Analyst role is to protect corporate assets by identifying fraudulent behaviour conducted by existing or new application players that attempt to defraud our Client by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborate cheating/collusion activities.

You will be checking gameplay, withdrawal requests and verifying due diligence on customers. You will be also involved in collecting background information and analyse data to develop and deliver quality risk analysis on customer behaviour. You will have a strong will and desire to be customer focused by providing an excellent customer journey to all players.

Other Key Responsibilities include:

  • Investigate suspicious end-user accounts generated by the current Risk framework;
  • Monitor and review financial and player activity with the aim of minimizing the financial risk to the business;
  • Review and approve documents sent in by Players;
  • Evaluate fraud risk and take appropriate action by using experience and judgement on potentially fraudulent activity;
  • Block and unblock end user accounts in accordance with procedures and guidelines;
  • Work closely with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked to Player issues;
  • Create and manage case files, SARs, as well as Risk Management, reports;
  • Analyse, prepare and handle charge-back disputes;
  • Compile and handle daily reports & account reviews, under the supervision of the Payments and Risk Team Leader;
  • Participate in improving internal procedures and processes;
  • Analyse and process payments accurately and in a timely manner via different payment methods offered;
  • Investigate and resolve issues related to money transfers, including reconciliation of transactions, missing deposits and missing withdrawals;
  • Assist Customer Support with escalated queries related to Fraud and Payments;
  • Offer input into new processes, products and tools as well as assist with the implementation of such to ensure team operational readiness.

The Candidate

  • 1-year experience in AML;
  • A fluent English-speaker;
  • A positive can-do attitude and a flexible approach;
  • Knowledge of online payments, gaming accounts, banking and payments processing;
  • Have previous experience in customer risk assessments, EDD and AML rules, regulations within the gaming industry;
  • Enjoy learning and have a genuine interest in iGaming and slot machine games;
  • An excellent team player, able to empathise and engage with people but can also work on own initiative;
  • Understanding of related legislation and regulations in fraud and risk mitigation;
  • A genuine interest in supporting people and finding creative solutions;
  • A good understanding of related legislation and regulations in fraud and risk mitigation;
  • An agile thinker and have a knack for numbers and data;
  • Ability to learn new technology/systems/applications quickly.

The Company

A spectacular casino company with a global network and offices. They have an enormous presence in their markets and are a well-known name. The unique product offering and experience offered to their customers is what enables their brand to shine.

The Benefits

  • A competitive salary
  • An annual fitness allowance
  • Daily fresh fruit and breakfast Wednesdays
  • Health insurance
  • Quarterly company and team events
  • Transport for shift workers
  • Annual company trip abroad
  • Learning and development opportunities
  • Education allowance
  • Discount cards

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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