Payments Relationship Manager

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  • Location


  • Reference

    MAM 11713

  • Salary



  • Type


The Role

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We are looking to find an expert iGaming Payments Relationship Manager for a global online gaming company in Malta. You will be responsible for the monitoring and reporting of customer activity and overall payment performance. Your analytic skills will be needed to evaluate success rates, decline reasons and chargebacks of transactions and provide concise reporting methods.

You should have at least 3 years experience as a Payments Relationship Manager gained within an online environment.

Key Duties:

  • Increasing conversion rates by improving the design and functionality of the payment solutions;
  • Understanding all functionalities of existing and new payment method solutions, including credit card, Wallet and bank transfer solutions and payment costs;
  • Produce high level Business Requirement documents to build new products and support improvements of existing products;
  • Manage all aspects of new product implementation, including feasibility, estimation,design, marketing and communication;
  • Manage and maintain ongoing communication with all payment providers;
  • Research and review competitor sites and continuously recommend improvements to the company’s payment products so that they can adopt highly innovative and cutting edge payment functionality;
  • Proactively work with a wide range of departments including analysts, reconciliation, B2B, project and others;
  • Be an active part of managing the payment strategy and roadmaps for a portfolio of partner payment products;
  • Be familiar with reconciliation flow.

The Candidate

  • At least 3 years in a similar role/industry;
  • Strong team player;
  • Results orientated;
  • Excellent English communication skills.

The Company

Global online gaming company with a primary focus in the online casino market and has extended to the sports betting segment. They have an extensive portfolio of game providers and an enormous turnover to boot. They are located in central Malta with stunning offices and have excellent staff retention.

The Benefits

  • Private health insurance.
  • Free weekly gym classes.
  • Company football team.
  • Grow within one of the biggest gaming companies in the world.
  • Monthly team “beer & a bite” nights
  • Twice weekly breakfast together with a daily selection of fruit and biscuits provided for employees.

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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