Responsible Gaming Analyst (Swedish Speaking)

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  • Location

    Malta

  • Reference

    MLP 11924

  • Salary

    €26,000

    €26K

  • Type

    Permanent

The Role

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We are looking for a Swedish speaking Responsible Gaming Analyst who will be responsible for safeguarding our Client’s players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving responsible gaming operation.

Main Responsibilities include:

  • Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion and account blocking;
  • Monitor escalated player registrations to prevent and avoid underage gambling;
  • Monitor escalated self-excluded players to assess risk and refund, eligible players;
  • Monitor and review follow-up case reports on a daily, weekly and monthly basis;
  • Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded;
  • Adopt a solution-focused approach to assist vulnerable players;
  • Recommend changes and/or amendments to Responsible Gaming operational activities and processes;
  • Work closely with the Responsible Gaming Manager to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required.

The Candidate

  • A native or fluent Swedish speaker who can also speak and write English fluently;
  • A few years of experience working in the field of Responsible Gaming;
  • Ability to listen effectively and understand others;
  • Willingness to learn and strive to improve business operations whilst prioritising player protection;
  • A team player with a positive mindset and a flexible approach;
  • An analytical thinker with excellent attention to detail;
  • A keen interest in the psychology of addiction, regulatory and compliance knowledge;
  • You enjoy working in a fast-paced, dynamic environment.

The Company

A spectacular casino company with a global network and offices. They have an enormous presence in their markets and are a well-known name. The unique product offering and experience offered to their customers is what enables their brand to shine.

The Benefits

  • Competitive salary
  • Annual fitness allowances
  • Daily fresh fruit
  • Breakfast Wednesdays
  • Private Health insurance
  • Quarterly company and team events
  • Transport for shift workers
  • VIP tickets to many events and festivals showcasing world-class DJ’s
  • Local Football tickets
  • Annual company trip abroad
  • Learning and development opportunities
  • Education allowance
  • Corporate VIP discount scheme
  • Vibrant and sunny offices and smashing team

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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