Do you have a few years of experience working in the field of Responsible Gaming? Are you an empathic individual with an ability to listen effectively and understand others?
We are looking for an RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving responsible gaming operation.
What will you be doing?
You’ll analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion and account blocking.
Still Reading? You’re one of the clever ones.
You’ll monitor escalated player registrations to prevent and avoid underage gambling; escalated self-excluded players to assess risk and refund; as well as eligible players and review follow-up case reports on a daily, weekly and monthly basis.
You are an analytical thinker with excellent attention to detail who can adopt a solution-focused approach to assist vulnerable players and recommend changes and/or amendments to Responsible Gaming operational activities and processes.
You’ll work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required.
You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
A team player with a positive mindset and a flexible approach
A keen interest in the psychology of addiction, regulatory and compliance knowledge
You enjoy working in a fast-paced, dynamic environment
A spectacular casino company with a global network and offices. They have an enormous presence in their markets and are a well-known name. The unique product offering and experience offered to their customers is what enables their brand to shine.
What are the benefits on offer?
Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.
Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.
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