Senior Applications Support Officer

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  • Location


  • Reference

    MAG 11831

  • Salary

    Up to €38,000

    Up to €38k

  • Type


The Role

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As a Senior Applications Support Officer, you will undertake duties in relation to applications management and, coordinate and lead a multidisciplinary team. The job involves working closely with the Software Solutions Architect and guiding the Applications Support team to deliver products on time to the business.

The primary duties will include, but are not limited to:

  • Leading the Applications Support team;
  • Writing and interpreting technical reports, and requirements/functional documents, and proposing technical solutions;
  • Ensuring JIRA and Confluence are updated by the team;
  • Warranting high quality assurance standards in terms of software delivery;
  • Vetting and updating quality assurance standards periodically;
  • Ensuring that software applications are being administered appropriately, and taking responsibility in their availability to business;
  • Taking responsibility in ensuring the databases are available, and that backups are being performed;
  • Assuring that SLA’s are adhered to, solutions availability, supplier management, capacity management and performance measurement;
  • Liaising with the Project Management Office and coordinating project delivery;
  • Assist in other tasks as directed by the Team Leader.

The Candidate

  • A solid academic background in ICT but well versed in Business and Computing;
  • A Bachelor’s Degree or another academic qualification in a relevant field of study at National Qualification Framework Level 6 or better, duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or a widely recognised professional qualification at a comparable level;
  • Scrum certifications would be considered an asset;
  • A minimum of five (5) years working in an IT environment, with at least two (2) years leading a team. Candidates with longer working experience relevant to the role will be preferred;
  • If you do not have the necessary academic or professional qualifications but you have at least seven (7) years of relevant experience, we would still be interested in speaking with you;
  • Knowledge of Microsoft SQL Server databases, Windows Servers, and IIS;
  • Ability to understand and write complex requirements documents;
  • Strong leadership and communication skills;
  • Knowledge of software development methodologies like Agile for software delivery, bug tracking systems, and team collaboration software such as JIRA and Confluence and their use would be considered an asset.

The Company

A financial services power house based in Malta. They have an impeccable reputation and will be a gleaming entry to your CV.

The Benefits

  • Notable company
  • Competitive salary
  • Excellent company benefits
  • An extremely professional company

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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