Shift Manager

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  • Location


  • Reference

    MKD 11915

  • Salary



  • Type


The Role

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Are you the Shift Manager we are looking for? An exciting opportunity to join a growing team in Malta has open with our client active in the Gaming industry. In this role, you will be hands-on and proactive, performing as a Sales Agent for 3-4 weeks for minimum learning curve and take on new responsibilities. You will also be the driving force for shift performance towards achievable targets by spending time on the call centre floor. You are a genuine leader that will be able to motivate agents to meet individual and team/s targets.

Your responsibilities will include:

  • Ability to meet and exceed sales quotas and enforce call centre procedures to ensure sales targets are met;
  • Leads Distribution;
  • Providing Sales Coaching’s;
  • CRM & Other systems Support;
  • Operating & Handling various day to day shifts issues;
  • Monitoring of agents’ performance, based on call centre procedures;
  • Entry training for new sales team agent candidates;
  • First Tier Management response responsibility for complaints etc;
  • Report-writing;
  • Perform other duties as assigned.

The Candidate

  • Able to work on a shift-based working schedule;
  • Native or a very high-level English speaker;
  • Self-motivated and goal-oriented with a strong will to succeed;
  • Can-do attitude;
  • Able to work under pressure & multitask;
  • Target-driven person with proven sales capabilities;
  • Previous Managerial experience in Sales Call Centers/Gaming/Telemarketing;
  • Successful experience in sales/retention at a call centre;
  • Excellent communication skills (verbal + written);
  • Team Player attitude;
  • Strong sense of responsibility;
  • Proficient with Excel and office programs.

The Company

An international gaming company, based in the middle of Malta from lovely offices, offering a fun and rewarding environment.

The Benefits

  • Dynamic and fun environment
  • Career progression
  • Team events
  • International company

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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