Swedish Retention Coordinator

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  • Location

    Malta

  • Reference

    MAM 11844

  • Salary

    Attractive

    Attractive

  • Type

    Permanent

The Role

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We are looking for a Swedish Retention Coordinator to join a global online gaming company based in Malta. The right candidate will be working with various internal (Marketing, Operations, Product, and Growth) and external stakeholders.

Main responsibilities include:

  • Deliver a stellar customer experience;
  • Build unparalleled loyalty and growing the player base on the pillars of Entertainment, Rewards and Social Responsibility;
  • Deliver targeted, segmented retention campaigns;
  • Relevant and timely communications throughout the player lifecycle stages;
  • Identify, localise and plan for relevant market opportunities;
  • Identify key local factors for the engagement and loyalty model;
  • Identify regional market needs and implement applicable campaigns/reward mechanisms;
  • Ownership of the promotional calendar;
  • Campaign monitoring and evaluation;
  • Work with customer segmentation and profiling tools;
  • Help develop predictive customer modelling.

The Candidate

  • At least 2 years of experience in the same capacity;
  • Native communication skills (Swedish);
  • Strong command of the English language;
  • Positive, creative and determined to succeed;
  • Quality-oriented;
  • Great team player, yet capable of working independently;
  • Experience in a customer-centric environment. iGaming a plus but not a must;
  • A “left-brained” person;
  • Think completely outside the box;
  • Have an exceptional eye for detail;
  • Your self-discipline, business acumen and work ethics are legendary.

The Company

Well established and stable online gaming company based in Malta and other offices in Europe.  They have several exciting products under their belt and aim to deliver additional innovative and secure gaming experiences with your help.

The Benefits

  • Competitive salary with additional perks, e.g. annual health-related reimbursements of up to 450 EUR, travel insurance, and access to snacks galore
  • Professional development opportunities and a chance to learn from the best in the industry
  • Making a valuable contribution to the online entertainment industry in a fast-growing, low-hierarchy, and innovation-oriented organisation
  • Truly fun and supportive multinational team

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

Malta
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