Technical Support & Onboarding

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  • Location


  • Reference

    MKD 12130

  • Salary



  • Type


The Role

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An innovative and fast-growing online payment provider, centrally located in Malta, is looking for a Technical Support & Onboarding.

Your responsibilities will include:

  • Support merchants and customers during the technical onboarding process;
  • Accompany customers during the implementation of APIs and payment-related processes;
  • Helping the customer during the integration of plugins;
  • Support merchants in reporting demands;
  • Taking care for questions related to billing statements or particular transactions;
  • Being face to the customer and partner for general questions and guidance.

The Candidate

  • You have experience in Technical Support (1st/2nd Level);
  • Ideally (not mandatory) you have experience in support of transaction-centric systems;
  • Basic knowledge in PHP based Systems is a must (most Shop-/Ecommerce Systems are PHP based);
  • You have an excellent level of English;
  • Fluency in German would be considered a plus;
  • Strong communication skills;
  • Customer and Service Orientation;
  • Ability to work on own initiative and ready to give to extra-mile;
  • Salesforce/Ticket-System knowledge is welcome but not mandatory.

The Company

A financial service provider offering the best practice services in payment methods for the online and the offline business.

The Benefits

  • Attractive remuneration package
  • Potential growth
  • Friendly and rewarding atmosphere
  • Nice office
  • Office hours

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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