VIP Account Manager – Japanese Speaking

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  • Location


  • Reference

    MHR 12074

  • Salary



  • Type


The Role

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A young and dynamic online gaming company based in Sweden and Malta is looking for an outgoing Japanese-speaking VIP Account Manager to manage their high-value players.

Your responsibilities will include:

  • Manage a portfolio of high-value player accounts. Your objective will be to retain and grow their spend. You will also help develop customers become brand advocates;
  • Meeting (and exceeding) the commercial targets for your assigned market and portfolio;
  • Monitor and analyse player activity to identify drops and spikes. Act on opportunities to enhance the player’s experience and the value to the customer;
  • Take ownership for your portfolio, scheduling contacts which drive retention, growth and reactivation;
  • Running your portfolio as if it were your own P&L; ensuring you work within budgets for player bonuses and events, whilst also working towards turnover and revenue targets;
  • Available after office hours to meet up with our VIP clients;
  • Available out of office hours to meet up with VIP clients;
    On call 24/7 for VIP queries;
  • Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis;
  • Coordinating retention calling campaigns including planning, execution and evaluation;
  • Build customer relationships and profile building for each customer by Way of Phone/Email/SMS and WhatsApp;
  • Meeting daily/weekly/monthly outbound calling targets;
  • Identify potential areas for growth and development and submit proposals;
  • Collecting and analysing information and data on customer segments and suggesting changes for optimisation;
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements;
  • Coordinating retention calling, SMS and Email campaigns. Planning and developing next step improvements in accordance with VIP CRM plan.

The Candidate

• You have previous experience in the Gaming Industry;
• You are fluent, both written and spoken, in Japanese and English;
• Strong communication skills;
• Customer and Service Orientation;
• A team player with a positive attitude;
• You are looking for a position in a friendly and international company?

The Company

Young and dynamic online gaming company with a talented and diverse workforce. Fun is the keyword in the office but this never impedes on the outflow and quality of output! Think parties, outings and social gatherings galore when joining their fold. However, great work levels are expected and highly rewarded.

The Benefits

  • Prime Location Offices
  • Full Health and Dental insurance cover
  • Health & Fitness allowance
  • Daily Delicious breakfast served by our very own in-house chef
  • Thrice weekly, lunches also served by our in-house chef
  • Flexibility
  • Weekly Friday Beers
  • Regular team and companywide events organised by our awesome Events Committee

The Location

Malta is a small archipelago in the Mediterranean Sea, south of Sicily. It is an independent member state of the European Union and home to a little less than half a million people. It is English speaking and salaries are paid in Euros.

Malta is extremely popular for relocations, boasting as it does low domestic tax rates, Schengen Area membership, a rich history, a vibrant and active social scene, and the highest average number of days of sunshine per year in Europe.

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