Technical Integration Specialist

Location
Malta
Salary
Up to €35,000
Contact
Giada Pietribiasi
Job Ref
948158
  • Manage assigned integration projects
  • Fast-paced, exciting and international environment
  • Career progression opportunities offered
The key responsibilities of the Technical Integration Specialist are to manage the assigned integration projects by:
  • Liaising with clients to support them implement the organisation's products and services in accordance with the completed discovery, assessment and our technical specifications;
  • Pro-actively keeping track of the client’s integration progress and documenting all activities until the project is completed;
  • Ensuring all integrations are completed systematically and to a high technical standard;
  • Providing a technical handover to affiliate teams to ensure everyone is aware of the implementation details.
Provide second line technical support for all products and services by:
  • Troubleshooting reported technical issues to identify the root cause;
  • Offering solutions to reported problems or notifying the relevant business owners about any potential system errors/bugs;
  • Taking responsibility for any reported errors/bugs until a satisfactory solution is achieved;
  • Proactively keeping track of and maintaining all transaction processing systems, to ensure uptime exceed service levels and minimise any technical errors experienced by clients;
  • Taking part in the out-of-hours (on-call) schedule (including weekends) to support any technical emergencies;
  • Aiming to achieve all department key performance indicators and service level agreements;
  • Plus any other duties required by the Technical Integration management team.
Requirements:
  • Experience in a customer service/technical support/testing role, ideally within the financial services sector;
  • Experience within the payment card industry, gained from an acquiring bank or online payments institution desired;
  • Bachelor degree (or equivalent) in Information Systems/IT/Business & Computing will be considered an asset;
  • Technical minded, visually creative, critical thinking, inductive and deductive reasoning and be able to be a problem-solver;
  • Ability to prioritise and multitask while observing high-quality standards;
  • Fluent in English, both written & spoken.
The Company:
Dynamic, an international financial institution with a solid reputation. They have a vast portfolio of products to offer & have a diverse and fully inclusive team of professionals.
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Giada Pietribiasi
Associate Consultant
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