- Danish + English language
- 2-3 years in the IGaming industry in a similar role
- Target driven
Work in a fun, young and dynamic environment as our clients new Danish speaking VIP Account Manager! This is an exciting role covering all aspects of account management, operational processes of the VIP programmes, and reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments. What will you get up to day to day?
- Reinforcing the Super VIP service through Hospitality, CRM, and promotions across multiple brands or dedicated brand/markets.
- Build exceptional relationships with high-value clients to provide a personalised service and gaming experiences tailored to them, across all products.
- Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
- Act as VIP Champion for Super VIPs, ensuring contacts/queries are handled as a priority both individually and by all departments or 3rd parties
- Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one-stop contact point which could include gaming queries
- Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
- Manage targets and budgets
- Maximize and enhance the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
- Work alongside our Product and Brand teams to increase brand awareness
- Monitor the customer base for the new Potential VIP customers
- Plan and execute events within the VIP team; entertain and host customers at various local and global events
- Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
- Improve and expand on product and industry expertise to benefit our VIP customers
2-3 years in the IGaming industry
Sportbook & Casino experience
A true relationship builder & confident in communication
Danish + English language
Good at multitasking and prioritising
Open to various shifts if needed