Responsible Gaming Officer

Location
Malta
Salary
Up to €38,000
Contact
Anthony Murphy
Job Ref
1001122
  • A leading iGaming aggregation company based in central Malta
  • Forming part of the Compliance Department
  • Responsible for the implementation & monitoring of all RG related issues
Key Responsibilities:
  • Serving as the first point of escalation for all Player Protection cases and queries from other teams;
  • Analysing risk-scoring reports to identify potential addictive behaviour related to Problem Gambling;
  • Conducting the analysis of player accounts to identify activities;
  • Scrutinising player transactions as a part of on-going monitoring processes;
  • Interacting with players who require assistance with Responsible Gaming matters when required;
  • Providing support according to internal policies and procedures in relation to additional checks, self-exclusion and account blocking;
  • Monitoring escalated player registrations to prevent and avoid underage gambling;
  • Monitoring escalated self-excluded players to assess risk and refund, eligible players;
  • Analysing marketing campaigns and bonus terms that comply with the Player Protection Act and the Commercial Communication Act;
  • Analysing complex cases to ensure player protection is safeguarded;
  • Handling players' complaints;
  • Adopting a solution-focused approach to assist vulnerable players;
  • Spreading Responsible Gaming awareness as an integral part of daily operations and providing training to the Customer Support team.
Requirements:
  • Native English speaking;
  • Two to four (2-4) years’ experience in previous roles within the iGaming industry;
  • Experience dealing with customers;
  • Keen interest in the psychology of addiction;
  • Regulatory and compliance knowledge within iGaming;
  • Practical experience with data and analysis tools;
  • Good attention to detail and the ability to identify and monitor suspicious behaviour to identify Responsible Gaming-related signs of harm.
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Anthony Murphy
Senior Consultant
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