Credit Control Specialist

Leontine Fabri
Job Ref
  • You will be an experienced credit controller, ideally 3+ years experience
  • Must have experience within the insurance industry
  • Great remuneration package offered
  • Preparing, validating and rendering inwards (Coverholder/MGA settlements) and outward (reinsurance account statements, tax and levy) settlements, ensuring they adhere to the contractual responsibilities and individual technical accounts
  • Maintain client feedback onto the relevant systems in a timely and efficient manner, ensuring that this is kept up to date and that any unanswered feedback is followed up. Ensure that any required actions are escalated to the account handlers
  • Production of month end management reporting
  • Ensure feedback received is comprehensive and addresses all criteria thus providing dashboard users with a true and accurate position
  • Participation in internal and external meetings, including attending meetings with Underwriters, developing client/MGA relationships, and assisting with due diligence assessments of potential Coverholder’s credit control activities and practices
  • Monitoring and chasing of all debt to ensure prompt settlement of premium by telephone, email and meeting internal and external SLAs to investigate and resolve any unallocated cash
  • Processing of claims and premium information on to Catex (company software)
  • Reviewing transactional records to identify data quality issues, to be resolved with the parties providing the data for long-term fixes
  • Review bank accounts, bank cheques and allocate cash on a daily basis
  • Identify and resolve issues where possible, escalating risks, and highlighting any settlement/MGA Client issues to appropriate personnel
  • To interrogate, as appropriate, inwards submissions and our clients’ data in order to resolve problems and answer queries
  • To ensure that all client queries / requests are appropriately logged in accordance with current procedures and to maintain appropriate records relative to all processes undertaken
  • To provide progress and status reports to your line manager as required
  • To maintain compliance with any applicable UK or International statutory or regulatory obligation as required by the role. This includes but not limited to obligations arising from:
  • The prudent management of the business
  • Placing due regard on the interests of customers
  • Observing rules on Sanctions and financial crime
  • Regulatory requirements and local licensing restrictions
  • An understanding of the working practices and processes that operate the credit control facility
  • Highly competent working knowledge of Microsoft Office; Excel, Outlook, Word, Powerpoint
  • Ability to interpret and manipulate data clearly and accurately with the ability to extract and identify key issues
  • Ability to build effective relationships (internally/externally), establishing credibility amongst stakeholders
  • Experience in reinsurance account settlement
  • Information and data analysis
  • Ability to work to tight deadlines within a team environment
  • Excellent organizational skills, effectively managing own workload
  • Strong attention to detail
  • Excellent communication skills, both written and verbally
  • Excellent numerical and analytical skills
  • Strong reporting capabilities
  • Flexible and able to adapt to change
  • Insurance industry experience essential
  • Reinsurance and/or Lloyds market experience strongly desired, with a minimum of a working understanding of reinsurance settlements
  • 5 GCSEs grades A to C, including Maths and English (or equivalent)
  • 3+ years’ experience in a similar processing role
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Leontine Fabri
Associate Consultant
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