Insurance Operations Analyst

• Strategic Insurance operations role
• French, Spanish or German language skills
• Contribute to new processes within the business

• Implementation of claim management operations for projects on new programmes, product changes and TPA Arrangements.
• Creation and management of operational procedures in relation to operational, regulatory and legal requirements.
• Contribute to optimisation of the productivity of the platform of claims management of the companies
• Ensure claim management is compliant with regulations, internal process and policies.
• Monitor evaluate and report claim experience across the insurance portfolio
• Investigate and manage the resolution of claims within given timescales.
• Together with Product Development, Actuaries, and subsidiaries support the change of existing programmes or the launch and implementation of new ones.
• Deliver operational requirements for product evolution.
• Develop tools, process and organisation of claim handling activity to implement new programmes.
• Contribute to the internal control process of the insurance operation
• Contribute to Audit and/or inspection of the TPA and/or front insurer (Reinsurance inwards activity).
• Ensure the quality of customer service of the claim management process.

To be successful in this role, you will have previous experience within the Insurance sector and possess a relevant Insurance qualification such as CII. You will also need to speak fluent English and another European language, ideally French, Spanish or German.