- Sports specialists & online games experts, based in central Malta
- Fluency in English, French & Dutch required
- Attractive salary + bonus & benefits package offered
Are you a driven and passionate individual with great communication skills? If so, our client is looking for a multilingual Customer Service Specialist
to join their team in Malta and strengthen the company's relationship with its ever-growing customer community in Belgium.
This is an enticing role whereby you will be responsible for the daily management of the client's French & Flemish/Dutch speaking customer-base. This role reports to the Customer Service Manager.Responsibilities:
- Aiding Dutch-speaking customers with any assistance they require, however you can be requested to help out with both French and English support;
- Communicating with customers via online chat, email, and telephone;
- Attentive to the expectations of our customers and ensure they are satisfied with all their interactions with the company;
- Ensuring high-quality service for our customers, including troubleshooting and escalation of issues as per internal processes and procedures;
- Helping to ensure that our customers bet responsibly;
- Meeting quarterly qualitative and quantitative targets.
- Natively fluent in Dutch;
- Business proficiency in French & English;
- Relevant experience and/or knowledge in the betting and gaming industry is a plus;
- Work experience in a customer service role for an online business;
- Ability to understand and fulfil the needs of a customer;
- Excellent organisational and communication skills;
- Team player and ability to work independently;
- Ability to set priorities.