Customer Service Specialist (French & Dutch speaking)

• Sports specialists & online games experts, based in central Malta
• Fluency in English, French & Dutch required
• Attractive salary + bonus & benefits package offered

Are you a driven and passionate individual with great communication skills? If so, our client is looking for a multilingual Customer Service Specialist to join their team in Malta and strengthen the company's relationship with its ever-growing customer community in Belgium.

This is an enticing role whereby you will be responsible for the daily management of the client's French & Flemish/Dutch speaking customer-base. This role reports to the Customer Service Manager.

Responsibilities:

• Aiding Dutch-speaking customers with any assistance they require, however you can be requested to help out with both French and English support;
• Communicating with customers via online chat, email, and telephone;
• Attentive to the expectations of our customers and ensure they are satisfied with all their interactions with the company;
• Ensuring high-quality service for our customers, including troubleshooting and escalation of issues as per internal processes and procedures;
• Helping to ensure that our customers bet responsibly;
• Meeting quarterly qualitative and quantitative targets.

Requirements:

• Natively fluent in Dutch;
• Business proficiency in French & English;
• Relevant experience and/or knowledge in the betting and gaming industry is a plus;
• Work experience in a customer service role for an online business;
• Ability to understand and fulfil the needs of a customer;
• Excellent organisational and communication skills;
• Team player and ability to work independently;
• Ability to set priorities.