As German Speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone, and email and you are a representative outward to our customers.
You also assist the Management Team in reporting technical issues and giving insights into what is happening in the market.
Further, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
As part of the team, you document customer contacts in order to provide a full customer history.
Last but not least, you resolve product and/or service problems by clarifying the customer's complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.
At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry
Excellent written and verbal communication skills in German and English
Ambitious and able to work well in a multicultural team
Able to work on a shift basis across weekdays and weekends
Be comfortable working in a fast-paced environment and to work as part of a great team
What to Expect
A family-run group with a positive and international business environment
Open door attitude and friendly corporate culture
A high degree of personal responsibility
A wide variety of career opportunities within the entire group