Operations Manager

Mark Cini
Job Ref
  • Responsible for increasing the efficiency & quality of the Company operations
  • Based in Malta
  • Multicultural environment
The Operations Manager will be responsible for increasing the efficiency and quality of the Company operations; through better business processes, elimination of duplicate tasks and automation, whilst supporting both internal and external teams. 

Day-to-day Responsibilities include:
  • Planning, creating, administering and supporting multi-jurisdictional operational workflows and processes with existing and new staff
  • Liaising with finance and compliance teams by providing and sourcing explanation or reports as requested;
  • Assisting in regulatory correspondence;
  • Ensuring effective and efficient client onboarding procedures including operational policies and reporting;
  • Updating of account open documents and terms & conditions, managing client/intermediary queries;
  • Liaising with third parties such as product providers and trustees to ensure processes are carried out smoothly;
  • Approving payments, disbursements from client and company accounts;
  • Undertaking daily reconciliation of stock and cash positions for platform assets;
  • Working closely with Senior Management to ensure consistency, alignment with firm strategy and best practice so that a complete programme of learning is available to the staff.
Business Process Management:
  • Continually reviewing the operational systems, processes and policies in support of the company’s mission – specifically, support better management reporting, information flow and management, business process and planning;
  • Driving changes and implementing new services and solutions, ownership around the new initiative/processes;
  • Reengineering legacy processes to minimise expenses and increase efficiency.
Platform Project Management:
  • Taking responsibility for the Company's strategy, implementation, delivery, support and maintenance;
  • Adopting and following industry methodologies, processes and tools to design solutions;
  • Participating in defining the business case, cost model and overall objectives of a project;
  • Integrating into the existing application landscape involving appropriate contacts;
  • Managing the supplier relationship for the escalation of support calls.
  • Four (4) years experience within Asset Management;
  • University-recognised degree in Finance;
  • Be fluent in written and spoken English;
  • Excellent IT skills; knowledge in platform coding/software development and management such as SCRUM;
  • Be energetic and highly motivated;
  • Have an aptitude for figures and possess sound analytical skills, together with an eye for detail;
  • Based in Malta.
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Mark Cini
Senior Consultant
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