German VIP Team Leader

Location
Malta
Salary
€45,000
Contact
Hilda Rudbo
Job Ref
1128693
  • Fluent German and English (both written and spoken)
  • 2 years' experience in VIP management in IGaming
  • Commitment to providing world-class service to valuable customers
The VIP Team Lead is responsible for supporting the business in delivering on its objectives by driving the strategy for the department across all brands. The successful candidate is expected to motivate, develop, and drive the team to meet challenging targets. This a dynamic role that will require the candidate to change and adapt to meet the requirements of the VIP department.
 
Team: CRM & VIP
Reports to: Group Head of CRM
Directly Supervises: 3 VIP Coordinators
 
 
KEY TASKS:
 
  • Manage the individual performance and develop talents within the VIP team
  • Manage day-to-day task of the VIP team and motivate them to reach organizational
  • Monitor VIP player activity and report on wagering, revenue, win/loss, and player generosity
  • Compile and present reports on VIP activities to key stakeholders
  • Assess commercial opportunities, analyze important data, and recommend new ways forward to develop the service and user experience for loyal
  • Formulate a clear operating plan to execute 1-1 communication with high value customers across different touch
  • Ensure continuous retention and reactivation of all VIP players
  • Collaborate with other business functions e.g., Player Safety, Customer Service, Payments and Product teams to ensure procedures are robust and compliant
  • Assist in the strategic planning of VIP Events and help source and send VIP player gifts, merchandise, and event tickets
  • On occasion you may be required to host customers and represent the company at VIP
  • Design and implement regular benchmarking and competitive analysis to ensure the business is keeping a competitive edge
  • Carry out any other ad-hoc functions that may
 
KNOWLEDGE AND EXPERIENCE:
 
  • Fluent German and English (both written and spoken)
  • Proven background and minimum of 2 years’ experience in VIP management is required
  • Commitment to providing world-class service to valuable customers
  • A data-driven learner, keen to test and evaluate innovative ideas and their impact on core loyalty metrics
  • Experience in the iGaming industry, with sound knowledge of Casino and Sportsbook
  • Ability to effectively plan work tasks to meet deadlines
  • Motivated team player with excellent people skills
  • Excellent awareness of Microsoft Office applications and high degree of computer literacy
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Hilda Rudbo
Senior Consultant
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