Head of Payments

Anthony Murphy
Job Ref
  • Also responsible for all Commercial & Operational facets of Payments
  • Reporting to the Managing Director of Customer Operations
  • Great company benefits offered
The Head of Payments shall be responsible for the following:
  • Actively liaising with the Customer Operations team to establish and execute the elements of the payments of the Customer Operations strategy and ensure it adheres to the overall Group's strategy;
  • Overseeing the payments operational activity on a day to day basis as well as leading, developing and executing the Payments Strategy with the Payments Team;
  • Ensuring there is a resilient service with effective business continuity plans to enable fast switching to backup providers;
  • Leading the global payment efforts strategically and operationally for annual transactions across all brands;
  • Supporting key projects and initiatives at the division and Group level;
  • Consistently adapting the customer payments infrastructure against the wider business and Group strategy;
  • Handling of a large payments budget and ensuring that budget targets are managed rigorously;
  • Ensuring the payments services are continually optimised to ensure the maximisation of success rates and cost per unit pricing/fx rates etc.;
  • Leading the commercial partnerships with the global payment partners;
  • Liaising with the wider Group Payments functions on strategy, partnerships and operational excellence;
  • Leading the Payments analytical team to deliver excellent Payments insights to help drive future payment initiatives and optimise on existing payment performance;
  • Engaging with key Executive and Senior internal stakeholders across many functions;
  • Constantly developing a high performing payments team – providing mentorship, coaching and identifying high performers and working with them to achieve their goals, including career development opportunities;
  • Be accountable for fostering a culture of respect, change and learning amongst the teams.
Who are you?
  • The ideal candidate must have eight (8)+ years of experience within the eCommerce Payments;
  • Bachelor/Master's degree in a Business or Technology;
  • A clear understanding of what is going on across the Global Payments industry ensuring PPB remains at the forefront of customer innovation;
  • A Senior Payments leader within an international customer-facing company with a global outlook;
  • Strong existing Payments industry and banking network;
  • Working experience in leading, mentoring, and coaching a high performing team;
  • Articulate and confident in interacting with all business stakeholders;
  • Strong commercial and strategic skills;
  • Experience in driving efficiency whilst delivering the best customer experience;
  • Ability to work with tight deadlines and manage expectations.
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Anthony Murphy
Senior Consultant
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