German CS

Location
Malta
Salary
€25,000
Contact
Lourens Pahud de Mortanges
Job Ref
1203689
  • No night shifts !
  • Great benefits !
  • Friendly environment !
Our client has  a unique concept combining gaming with network marketing allowing opportunities for entrepreneurship and freedom. They have an innovative product portfolio and their future plans are ambitious and exciting.
  
As a result of their growth they are looking for YOU, a Customer Service Champion who loves talking to people and proactively solving issues. You will join a growing team in their Headquarters in Malta and work on a shift basis from Monday to Sunday. If you're currently based out of Malta, they will relocate you and ensure Malta becomes your second home.
  
If you speak German and English fluently, and enjoy delivering outstanding service to others then Take Your Chance and Apply.
  
Here's what a typical day looks like
  • Communicating with customers via phone, email and chat
  • Handling KYC documents
  • Interacting with various departments to resolve customer issues
  • Analysing and interpreting customers feedback to reply with clear, concise and helpful information
  • Add or amend transactions in customer accounts, when necessary or as instructed
  • Following up on pending cases to ensure they are resolved with the highest level of quality
  • Acknowledging and resolving customer complaints in a friendly and positive manner
  • Support with translations and ad hoc tasks
  
What are they looking for:
  
  • A friendly and polite approach, able to deliver exceptional service
  • Excellent phone etiquette and interpersonal skills
  • Excellent verbal and written skills in the German and English language. Italian would be a plus!
• Experience working in Customer Service in the iGaming industry is an advantage
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Lourens Pahud de Mortanges
Manager Tech and iGaming emerging markets
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