Casino Manager

Fabio De Martino
Job Ref
  • Experience working at the iGaming industry, with knowledge on casino games
  • Fluent English - Spanish speaking would be an asset
  • At least one year in a similar role
Our client is seeking for a Casino Manager to deliver a world class Casino offering in the Spanish market.
The role includes managing and improving relationships with providers to get the best out of them including exclusive games.
As a Casino Manager you will Constantly analyze product and promotions KPI’s to meet performance targets.
Main Accountability and Responsibilities
  • Own the Casino and be Responsible for the Casino products performance (Casino and Live Casino) and the global Casino strategy & actions.
  • Analyze promotions results to improve their performance or to change them in order to get best performance.
  • Generate the product plan with detailed requirements, follow it up until its delivery, collaborating with the technology team.
  • Give priority to your initiatives based on Product performance and needs.
  • Support daily operation tasks across the casino products along with a coordinator.
  • Be the main point of contact for account managers of casino providers.
  • Master the games portfolio: Manage releases, lobby management, evaluation of game performance, ensure that the game portfolio is up to date.
  • Liaising with game providers regarding exclusive releases, network promotions and bonus allowance.
  • Ownership of the promotional plans for the Casino with the goal of bringing performance and innovation including VIP, with support on delivery from other departments.
  • Help plan & support marketing strategies, whether CRM and retention activities
  • Run competitors research to understand our product needs and priorities to remain competitive.
  • Manage with the assistance of a Coordinator, the banners, game positioning and overall promotions visibility
  • Help with testing of new casino developments and make sure these are ready for being released to your customers.
  • Ensure smooth processes around escalations coming from the Customer Support.
  • Ensure that Legal processes and framework required by the market regulation are followed at all times.
Knowledge, Expertise and Qualifications
  • Experience working at the iGaming industry, with knowledge on casino games
  • Fluent English both spoken and written
  • Spanish speaking would be an asset
  • At least one year in a similar role

Personal Skills 

  • Ability to work well in team environment and autonomously with a strong attention to detail in a fast-changing environment.
  • Ability to complete important time sensitive tasks, adapt quickly to last minute changes and manage multiple projects simultaneously.
  • Can-do attitude, high energy, and good sense of urgency.
  • Excellent verbal and writing skills including ability to create effective presentations to partners and executive audiences.
  • Professional and friendly attitude towards your colleagues and with 3rd parties.
  • High organizational skills with a “plan ahead” mindset.
  • Resilient and ambitious personality, adapting well in the face of adversity and with determination to achieve success
  • Customer Centric vision when solving issues.
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Fabio De Martino
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