Swedish Speaking Customer Service Agent
Location
Malta
Salary
€25,000
Contact
Fabio De Martino
Job Ref
1344281
- Relocation package and assistance
- Amazing secondary benefits
- Enjoy working in busy team environments.
You will be the first point of contact with our players through:
- Live chat, email, and phone calls.
- Understand AML and report any suspicious activity
- Update customer account/details with necessary information when needed
- Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
- Provide explanations to customers about products/site/policies
- Keep up to date with new information/policies
- Build a trusting relationship through accurate answers and a positive vibe
- Understand, guide, and support players in Responsible Gambling
Who are you?
- Willingness to work on a shift basis
- A fluent or native Swedish speaker - both written and spoken
- You are proficient in English - both written and spoken
- You have a positive and can-do attitude with a flexible approach
- You have a genuine interest in iGaming and are eager to learn more
- You enjoy learning and sharing your knowledge with others
- You take pride in giving support to people with empathy and show engagement in delivering an excellent service
- An excellent listener
- A team player that can work independently
What do we offer?
- Relocation package and assistance
- Private health insurance
- Wellness allowance
- Penthouse kitchen providing free breakfast and lunch
- Daily fresh fruit, tea, and coffee
- Birthday leave
- Professional development support
- Additional marriage leave
- Additional paternity leave
- 5 days of your sick leave to care for your sick child
- 1 volunteer day
- Free transport home after late-night shifts
- Refer a friend bonus
- Department team building activities
- Monthly get-togethers and activities
- Party tickets and free beach club access
