Danish Speaking Customer Service Agent

Location
Malta
Salary
€25,000
Contact
Fabio De Martino
Job Ref
1344270
  • Relocation package and assistance
  • Amazing secondary benefits
  • Enjoy working in busy team environments.
As a key employee of the Customer Service Team, your mission is to create a unique entertainment destination that can attract both the heart and soul of our players by offering technical brilliance, exceptional Customer Support!

You will be the first point of contact with our players through: 
  • Live chat, email, and phone calls. 
  • Understand AML and report any suspicious activity
  • Update customer account/details with necessary information when needed
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide, and support players in Responsible Gambling 
 
Who are you?
  • Willingness to work on a shift basis
  • A fluent or native Danish speaker - both written and spoken
  • You are proficient in English - both written and spoken
  • You have a positive and can-do attitude with a flexible approach 
  • You have a genuine interest in iGaming and are eager to learn more
  • You enjoy learning and sharing your knowledge with others
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener 
  • A team player that can work independently
 
What do we offer? 
  • Relocation package and assistance 
  • Private health insurance
  • Wellness allowance 
  • Penthouse kitchen providing free breakfast and lunch
  • Daily fresh fruit, tea, and coffee
  • Birthday leave
  • Professional development support
  • Additional marriage leave
  • Additional paternity leave
  • 5 days of your sick leave to care for your sick child
  • 1 volunteer day
  • Free transport home after late-night shifts
  • Refer a friend bonus
  • Department team building activities 
  • Monthly get-togethers and activities
  • Party tickets and free beach club access
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Fabio De Martino
Consultant
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