Customer Service Officer (Danish Speaking)
Location
Malta
Salary
€23,000
Contact
Emma Grehan
Job Ref
1385089
- No Nightshifts or weekend work
- Full Time Contract
- 38 Days Annual Holidays per year
A private credit institution seeks a Danish speaking customer service officer to join their team.
Main Responsibilities:
- Provide customers with accurate information about the company's products, services and payments.
- Actively seeking new sales by executing appointed strategies and instructions.
- Comply with laws, rules, company policies, and procedures as required.
- Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
- Responding to any customer queries via email, SMS and phone
- Provide an excellent customer experience.
- Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
Benefits include:
- The working hours are Monday- Friday 8:30-5:30 with one hour lunch (No nightshifts or weekend work)
- You will join a small knit team of 15 with a defined management structure to guide you.
- €1000 relocation package.
- Accommodation assistance.
- Very Competitive salary and a Bonus.
- 38-day annual holidays per year.
- Career progression.
- Full-Time Contract.
- Danish Speaking
- Experience in customer on-boarding and documentation verification processes.
- Excellent communication skills with a results-driven approach.
- Attention to detail, initiative and high working standards.
- Team player with a customer-oriented approach
- Ability to work independently.
- Good knowledge of Microsoft Office tools (especially EXCEL).
