Customer Service Officer (Danish Speaking)

Location
Malta
Salary
€23,000
Contact
Emma Grehan
Job Ref
1385089
  • No Nightshifts or weekend work
  • Full Time Contract
  • 38 Days Annual Holidays per year

A private credit institution seeks a Danish speaking customer service officer to join their team.

Main Responsibilities:
  • Provide customers with accurate information about the company's products, services and payments.
  • Actively seeking new sales by executing appointed strategies and instructions.
  • Comply with laws, rules, company policies, and procedures as required.
  • Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
  • Responding to any customer queries via email, SMS and phone
  • Provide an excellent customer experience.
  • Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.

Benefits include:
  • The working hours are Monday- Friday 8:30-5:30 with one hour lunch (No nightshifts or weekend work)
  • You will join a small knit team of 15 with a defined management structure to guide you.
  • €1000 relocation package.
  • Accommodation assistance.
  • Very Competitive salary and a Bonus.
  • 38-day annual holidays per year.
  • Career progression.
  • Full-Time Contract.
Requirements: 

  • Danish Speaking 
  • Experience in customer on-boarding and documentation verification processes.
  • Excellent communication skills with a results-driven approach.
  • Attention to detail, initiative and high working standards.
  • Team player with a customer-oriented approach
  • Ability to work independently.
  • Good knowledge of Microsoft Office tools (especially EXCEL).
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Emma Grehan
Associate Consultant
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