Team Lead Operations
Location
Malta
Salary
Competitive + Bonus
Contact
Julian Perigo
Job Ref
1397342
- Develop, lead and train a team of Operations Analysts
- Build and maintain strong relationships with distribution channels and any suppliers
- Provide monthly team performance and other operational reporting including KPIs, as may be required
- Provide appropriate support to customers, merchants and distributors
- Support with the management and monitoring of day-to-day operations to ensure compliant daily operations handling, such as transaction monitoring, KYC verifications and other AML driven processes and procedures
- Support with operational issues which may arise, initiate corrective actions and ensure follow up to completion
- Support with identifying and implementing appropriate operational controls and processes in line with regulatory requirements, as well proposing improvements to current work practices with a focus on automation
- Support with the creation of procedural documentation for the team as well as regular re-assessment of the same to ensure all documentation is always up to date
- Support and/or lead ad-hoc tasks or projects
- Qualifications Bachelor’s degree or equivalent qualification - essential
- Experience working in an online, fintech or fast-moving industry
- Experience in developing and leading operational teams
- Experience in working in customer support, compliance and/or operational departments in Banking/Payments
- Experience working in a start-up will be an asset
