Team Lead Operations

Competitive + Bonus
Julian Perigo
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  • Develop, lead and train a team of Operations Analysts
  • Build and maintain strong relationships with distribution channels and any suppliers
  • Provide monthly team performance and other operational reporting including KPIs, as may be required
  • Provide appropriate support to customers, merchants and distributors
  • Support with the management and monitoring of day-to-day operations to ensure compliant daily operations handling, such as transaction monitoring, KYC verifications and other AML driven processes and procedures
  • Support with operational issues which may arise, initiate corrective actions and ensure follow up to completion 
  • Support with identifying and implementing appropriate operational controls and processes in line with regulatory requirements, as well proposing improvements to current work practices with a focus on automation
  • Support with the creation of procedural documentation for the team as well as regular re-assessment of the same to ensure all documentation is always up to date
  • Support and/or lead ad-hoc tasks or projects
  • Qualifications Bachelor’s degree or equivalent qualification - essential
  • Experience working in an online, fintech or fast-moving industry
  • Experience in developing and leading operational teams
  • Experience in working in customer support, compliance and/or operational departments in Banking/Payments
  • Experience working in a start-up will be an asset
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Julian Perigo
Managing Director
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