Danish European Customer Advisor

• Danish speaking(Fluency required)
• Previous customer facing service skills required.
• Enjoy working in busy team environments.

*This role is based in Malta in the sunny Mediterranean**
  
Relocation Package including flights and rent allowance on offer to Malta
  
Overview:

A chance to leave the cold winter behind and join one of the world’s biggest international iGaming companies.
I'm looking for customer centric European Customer Account Advisor to join the Customer Service team supporting the company’s loyal customers via email, live chat and phone support at their offices in sun drenched Malta.

With 10 weeks on the job classroom and “real time” training provided at the
beginning and ongoing throughout your time in the company, within an energetic and
multicultural office environment, you will work in the operations team assisting the
customers with a wide variety of customer service-related general account queries.
  
Reasons to move to Malta:
  
Great year-round climate with 300 sunny days per year.
Beaches offering diving, quiet hideaways and sunbathing aplenty.
An incredibly diverse community with Expats from all parts of the globe.
Reasonable cost of daily living compared to other European countries.
Low employee tax rates - helps your monthly salary go further.
Vibrant social life throughout the year.
Laid back easy going pace of daily Mediterranean life.
Great direct flight connections with the rest of the world.
One of the best healthcare systems in the world.
An amazing variety of food for all tastebuds!
  
Work Benefits:
  
Sunny Malta offices with breath-taking seaside views.
A chance to work and grow in a young dynamic environment with plenty of fun
along the way.
Paid Company accommodation in for the first 6 weeks upon arriving in Malta.
(picked up at the airport upon arrival). All apartments are conveniently located
within walking distance of our offices in one of the most exciting parts of Malta.
Rent allowance paid monthly for the first 5 months.
Paid relocation Flights to Malta plus baggage.
38 holiday days per year (including Maltese public holidays); Pro-rata based on
employees’ starting dates.
Full comprehensive health and life Insurance.
Employee Assistance Program – promoting mental health and wellbeing.
Birthday leave - You will never have to spend your birthday working!
Gym Membership
Work Benefits
Fruit and snacks provided daily in the office
Social events throughout the year to give you a chance to get to know and have
fun with your workmates
Hybrid working policy flexibility to work up to three shifts from home (in Malta). All
PC hardware is provided for your home.
A chance to grow professionally within company with an opportunity to
experience new departments.
  
Main Responsibilities:
Providing positive and personalized support to the loyal customers via Live Chat,
telephone and email.
Reviewing, taking ownership and liaising with other internal departments to
ensure we offer a above and beyond customer experience.
Investigating and using internal tools to assist and handle customer contacts in an
effective and efficient manner.
Upskilling and maintaining knowledge of all policies, procedures and customer
regulatory requirements.
  
Who you are:
  
Fluent/Native verbal and written communication in Danish.
Excellent verbal and written communication skills in English.
Passion for delivering outstanding customer service.
Ability to showcase a strong work ethic and conduct yourself in a professional
environment
Outside the box thinking to problem solve and find a solution
Fun and love working as part of a team striving to come up with new ideas to
improve the customer journey.
Competent literacy and numeracy skills.
Experience in a customer facing role either online or face to face.