Danish Customer Support Agent

• Communicating with customers through email, online chat, telephone
• Danish native speaker
• Previous experience/knowledge of RG/AML policies desirable but not necessary

Key Responsibilities:

 Communicating with customers through email, online chat, telephone, and other channels
that are available.
 Responding promptly to customer inquiries and following up on queries.
 Knowing products inside and out so that they can answer questions.
 Acknowledging and resolving customer complaints. Assess customer requirements and aim
to resolve queries first time whenever possible.
 Communicating and coordinating with back offices when necessary.
 Maintaining a positive, empathetic, and professional attitude toward customers always.
 Upholding all procedures for internal and external communications.
 Upholding all procedures for internal and external communications
 Ensure customer satisfaction and provide professional customer support.
 Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 Reaching SLAs that are in place.
 Shift pattern, including weekends.