German Customer Service Advisor

Hilda Rudbo
Job Ref
  • You have worked in a customer facing role
  • Native German speaking with fluent English
  • Comfortable working shift
Join one of Malta’s most well-known iGaming operators as German Customer Service Advisor.
On a day-to-day basis, working as a Customer Experience Advisor means having close contact with our valued customers via phone, email and live chat. Sometimes all at the same time, other times more focused. You will also build bridges internally, working closely with our Payments, Fraud, CRM and Tech teams - whatever it takes to make sure we have truly satisfied customers.
Your areas of knowledge and experience: Language: Supporting the German market means you need to be fluent in both writing and speaking in German. Our company language is English. We have employees from over 50 nationalities working with us, so English is spoken in many accents so there’s no need to be self-conscious!
Experience: You have worked in some type of customer facing role, maybe within customer support, but it could also be in a restaurant, café or store. The nature of our business is high paced, so we hope you enjoy working efficiently and can power through during challenging times.
Flexibility: Customer Experience Advisors work on a shift schedule that is set well in advance, but certain flexibility is necessary. We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.
Additional information In order to be employed in this role, which entails night shift work, candidates must be medically certified as fit for night shift work following a risk assessment carried out by a qualified medical practitioner.
Compensation & Benefits:
  • Competitive guaranteed salary.
  • Gym allowance to support your active lifestyle.
  • Health insurance to keep our Team healthy and happy.
  • Tasty breakfast Mondays for all to enjoy.
  • Taxi during night shifts so you get home safe and sound
  • Discounts all over Malta island for you to explore.
  • If you are not based in Malta, we will also provide you with a relocation package
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Hilda Rudbo
Senior Consultant
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