Customer Support Representative

Julian Perigo
Job Ref
  • Experience in Customer Support required
  • A growing UK Licensed FCA EMI company
  • Offices in Limassol, Cyprus
For a growing UK Licensed FCA EMI company with offices in London, U.K. and in Limassol, Cyprus, we are currently looking to recruit an experienced Customer Support Representative to our client's Limassol based offices.

  • Interact with customers via phone, email, chat, and social media platforms to address inquiries, resolve issues, and provide guidance on our products and services;
  • Identify and troubleshoot technical and non-technical issues, escalating complex problems to appropriate internal teams for resolution, while ensuring timely follow-up and updates to customers;
  • Offer comprehensive explanations of our products, features, and functionalities to empower customers to maximize the value of our services;
  • Assist customers with transaction-related inquiries, including processing payments, refunds, and transfers, while adhering to established protocols and security standards;
  • Accurately document customer interactions, issues, and resolutions in the CRM system, providing detailed reports to management to identify trends and areas for improvement;
  • Ensure compliance with regulatory requirements and internal policies governing financial transactions and customer interactions, maintaining the highest standards of integrity and confidentiality;
  • Actively participate in training sessions, workshops, and team meetings to stay updated on product developments, industry trends, and best practices in customer support.
  • Bachelor's degree in Business Administration, Finance, or related field preferred;
  • Proven experience in customer service or support roles, preferably within the financial services industry;
  • Strong customer support and communication skills, both verbal and written, with the ability to convey complex information clearly and concisely;
  • Excellent communication skills in English;
  • Excellent problem-solving skills, with the ability to think analytically and creatively to resolve customer issues;
  • Commitment to upholding ethical standards and maintaining customer trust and confidentiality.
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Julian Perigo
Managing Director
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