Tech Support Agent - Limassol

• Be the go-to expert for merchants using cutting-edge payment tech.
• Collaborate with skilled dev and product teams in a dynamic environment.
• Enjoy real growth opportunities in a fast-moving FinTech company.

Join a fast-growing FinTech company at the forefront of global payments innovation. We’re looking for a Tech Support Agent to become the trusted first point of contact for our merchants — helping them resolve issues, optimize performance, and get the most from our platform.
If you’re passionate about technology, problem-solving, and delivering outstanding customer experiences, this role is your opportunity to make an impact in a high-paced, collaborative environment.
  
What You’ll Do

• Provide timely, effective technical support via phone, email, and chat.
• Diagnose and resolve transaction and integration issues on our payments platform.
• Accurately log client interactions and resolutions in the support ticketing system.
• Develop a deep understanding of the platform’s features and functionality to deliver first-class assistance.
• Collaborate with development and product teams to escalate and resolve complex issues.
• Gather and communicate client feedback to drive continuous product improvement.
• Monitor system alerts and proactively identify potential technical issues. 

What You’ll Bring

• 3+ years’ experience in technical support or customer service.
• Proficiency with CRM and support ticketing systems.
• Basic understanding of payment processing systems and related technologies.
• Ability to read and interpret technical documentation and logs.
• Excellent written and spoken communication skills.
• Strong analytical and problem-solving abilities with a customer-first mindset.

Why Join

• Be part of a dynamic, fast-growing FinTech environment in Limassol.
• Collaborate with passionate professionals shaping the future of digital payments.
• Enjoy real career growth opportunities, hands-on learning, and a supportive, innovative team culture.